Case file 01
Emergency calls
matter when they're answered live, not sent to voicemail.
Industry Solution — Plumbing
When a pipe bursts, they call whoever picks up first.
Plumbing emergencies don't wait, and neither do customers. CAROS captures every service call, texts back missed calls instantly, books more jobs, and turns one-time repairs into recurring service — so urgent calls become booked work instead of lost revenue.
Emergency Service·Drain & Sewer·Repair & Repipe·Water Heaters·Service Agreements
The Revenue Problem
You don't need more emergencies. You need to catch every call.
A plumbing emergency is the easiest sale you'll ever make — if you answer. The revenue you lose isn't in your pricing or your work; it's in the calls that hit voicemail, the estimates that never get a follow-up, and the customers you never contact again.
Case file 02
Missed calls
matter when the caller gets a text back before they dial the next plumber.
Case file 03
Estimates
matter when they're followed up until the homeowner decides.
Case file 04
Service agreements
matter when they turn one repair into years of work.
CAROS connects your whole call-to-completion process around measurable, booked revenue.
Where Revenue Leaks
None of these are failures of skilled plumbers. They're failures of process — the gaps where an urgent customer gives up and calls the next number.
Emergency calls hit voicemail while your techs are under a sink.
After-hours calls go straight to a competitor's 24/7 line.
Missed calls are never returned — and never texted back.
Estimates for repipes and water heaters go out and go silent.
One-time repair customers are never offered a service agreement.
Drain customers never hear about the sewer work they'll eventually need.
Referral and repeat calls never get tracked to a source.
Past customers forget your name until the next emergency — and Google another plumber.
Add up the after-hours misses and dead estimates over a year and it's routinely more than a new service van and tech would earn — with no report to show it.
The Revenue Journey
Every plumbing customer follows the same path from first call to completed job. CAROS makes that path consistent and visible — so you can see where homeowners book and where they slip away.
Service Call
Text Back / Booking
Dispatch
Diagnosis
Estimate
Completed Job
Agreement & Referrals
OutcomeBooked Jobs & Recurring Service
Customer Acquisition
Capture every lead, and turn it into a booked job.
Most plumbing revenue is won or lost in the first few minutes and the first few follow-ups. CAROS makes sure every service call, form, and referral is captured, answered fast, and moved toward a booked call — automatically.
Every lead in one place
Phone calls, web forms, chat, Google and Facebook leads, and referrals all land in one inbox tagged to their source — no service call lost to a full voicemail box or an unread email.
Instant first response
New homeowners get an immediate, professional reply by text and email, so you win the calls that go to whoever answers first instead of losing them to the next company on the list.
Missed-call text back
When a call slips through during a call or after hours, CAROS texts the caller back automatically so the service call isn't gone for good.
Human answering under your name
Real people answer, qualify, and route homeowners under your company's name when your team is on a home — booking the appointment instead of taking a message.
Estimate follow-up
Every estimate is tracked and followed up automatically with respectful reminders until the homeowner decides — so quotes stop dying in silence.
Online booking & scheduling
Homeowners can book against your real availability, with confirmations and reminders that cut no-shows and keep the schedule full.
Pipeline visibility
See exactly where every homeowner stands — new lead, estimate sent, scheduled, or booked calls — at a glance, without digging through notebooks or texts.
Source attribution
Know which ads, campaigns, and referral sources produced each service call, all the way through to booked calls and revenue.
Emergency Calls & Service Agreements
Turn one emergency into years of service.
The plumber who answers the 2 a.m. call wins the job — but the plumber who follows up wins the customer. Most repair customers would happily stay with one company, yet they drift away simply because no one stayed in touch or offered a reason to come back.
CAROS captures every emergency and after-hours call, texts back the ones you miss, and converts one-time repairs into service agreements and repeat work — so the customer you win tonight is still yours the next time something breaks.
Where CAROS keeps plumbing revenue moving
- 24/7 emergency call capture
- Missed-call text back
- Job booking & dispatch
- Estimate follow-up
- Service-agreement enrollment
- Water-heater replacement follow-up
- Drain & sewer follow-up
- Financing follow-up
- Review generation
- Repeat-service reminders
- Past-customer reactivation
- Commercial service pipeline
Revenue Intelligence
Know exactly where your revenue comes from.
94
Service Calls
71
Calls Booked
26
Estimates Sent
22
Agreements Sold
$196,000
Booked Revenue
6.5x
Marketing ROI
Revenue Recovered by CAROS
After-hours calls that would have gone to voicemail and repair customers who would have drifted away — captured, followed up, and turned into booked jobs and agreements.
Questions CAROS answers for you
How many calls went unanswered this week?
Which campaigns produce booked jobs?
How fast are we texting back missed calls?
How many estimates are waiting on follow-up?
How many repairs converted to service agreements?
How many past customers haven't heard from us in a year?
Which techs' estimates convert best?
Where are we losing revenue between call and completed job?
Customer Experience
Technology that keeps your techs on the job.
Homeowners choose a company they trust to show up and do good work. CAROS protects that — handling the responsiveness, reminders, and organization that make you feel dependable, while your technicians stay focused on the work itself.
CAROS never replaces your people. It removes the busywork around the call so your team can spend time where it matters — with homeowners and on the home.
- Fast, professional responses that make homeowners feel taken care of from the first contact.
- Every message sent under your company's name, brand, and voice.
- Respectful reminders that keep appointments and estimates on track.
- Clear status on every homeowner, so nothing gets forgotten in the rush of the season.
- Human answering and routing to the right person on your team.
One Connected System
Everything working together, built around your business.
Customer Acquisition
Where are our customers coming from?
- Emergency & service call capture
- Google & Facebook lead capture
- Missed-call text back
- Source attribution
Revenue Operations
What happens after they reach us?
- Estimate follow-up & nudging
- Appointment booking workflows
- Automated lead nurturing
- Digital estimates, signatures & invoicing
Customer Success
What happens after the call?
- Review requests & responses
- Referral campaigns after every call
- Repeat-service reminders
- Dormant-customer reactivation
Business Intelligence
Is any of this making money?
- Lead-source attribution
- Booked-revenue reporting
- Marketing ROI by campaign
- Weekly performance reports
Integrations
How does it fit what we use?
- Phone, email & SMS
- Calendars & scheduling
- Website & advertising sources
- Payments & compatible field tools
Scale Without the Chaos
Grow your revenue without growing the chaos.
The hardest question in a growing plumbing business isn't whether to grow — it's when to add people, and when your systems should carry the load instead. Hire too early and payroll eats the margin. Hire too late and homeowners slip through the cracks while everyone is buried.
CAROS is built on a simple principle: AI where it makes sense. Humans where they matter. Automation underneath both. You capture more service calls, follow up on every estimate, and keep homeowners moving — without adding an office person for every jump in volume. When it is genuinely time to hire, you will have the numbers to know it.
AI where it makes sense. Humans where they matter. Automation underneath both.
Common Questions
Plumbing questions, answered plainly.
Is CAROS plumbing dispatch software?
No. CAROS is a customer-acquisition and revenue-operations system. It captures calls, texts back missed calls, books jobs, follows up on estimates, and grows service agreements. It works alongside your dispatch and field tools.
How does CAROS handle emergency and after-hours calls?
CAROS answers live under your name, and instantly texts back any call you miss so the customer gets a response before they dial the next plumber. After-hours calls are captured and booked instead of lost.
Can CAROS help grow service agreements?
Yes. CAROS offers agreements at the right moment, automates renewals and repeat-service reminders, and re-engages past customers — turning one-time repairs into recurring revenue.
Will this replace my office staff?
No. CAROS handles overflow and after-hours calls and automates follow-up, so your team focuses on booking and running jobs. It lets you scale without hiring office staff too early.
Does CAROS work with our current systems?
CAROS connects with common phone, calendar, website, and field tools, and can be your central system or complement what you use. We configure integrations during setup.
What does a CAROS Revenue Audit for a plumbing company involve?
We review how calls are answered, how fast missed calls are texted back, how estimates are followed up, and where jobs stall — then show you exactly where revenue is leaking.
See where your plumbing revenue is leaking.
A CAROS Revenue Audit shows you exactly where calls, estimates, and repeat customers are slipping away — and what it would take to capture them.
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